Registered Office:

590A Kingsbury Rd, Birmingham, B24 9ND

Tel: +44 121 318 9099

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.

What are the delivery charges for online shop orders?

Courier service charge is £9.95 via DPD for UK tracked and signed for, and the product is also insured for loss or damage.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of your order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further enquiries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email, please contact us. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item I requested is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual sized quantities, if you order several items in the same volume you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute product with a similar specification or we will offer a refund.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible, please allow 24 – 48 working hours as a guide.
However, orders accepted and processed prior to 3.30pm, will normally be delivered the next working day.

How secure is shopping online. Is my data protected?

All Bank/Card/Debit/Bank Transfer transactions are dealt directly by the card handler Stripe, so all client confidential details are kept secure and private.

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